Frequently Asked Questions

Loxahatchee River District Customer Service Department Information:

Main: (561)747-5700 option 2
Fax: (561)747-9929

After hours sewer emergencies: (561)747-5708

Customer Service hours of operation: Monday – Friday 8:30 AM – 5:00 PM EST

Direct all correspondence to:
Loxahatchee River District
2500 Jupiter Park Dr. Jupiter, Florida 33458-8962

How can I view my bill online or sign up for e-billing?Answer: Register your account to view your bill online or sign up for e-billing.

How can I pay my bill online?Answer: You can register your account to make payments or skip the registration to pay as a guest. Once you have successfully logged in, please choose the "Make Payment" option on
your Home page. You have the following payment options online:

  • • Credit Card (Visa, MasterCard, Discover)
  • • Debit Card (Visa, MasterCard, Discover)
  • • E-Checks

What other online payment features/options do I have?Answer: The below payment options are also available.

  • • Save multiple payment methods for quick and easy processing using the “Account Settings” tab.
  • • Schedule Auto Payments using the "Auto-Pay" tab.
  • • Register online for Text and Pay. Get reminders about your due date and pay your bill with one easy text!

What other payment options do I have if I prefer to not make a payment online?

By Phone with a live agent: Make a payment over the phone during regular business hours by contacting the Loxahatchee River District Customer Service Department at (561) 747-5700 option 2, or a live First Billing Services Customer Service Representative at (855)270-3592.

By Mail: Send payment to our secure payment processing center using the envelope and payment stub included with your bill. If you do not have a payment stub, please make sure your full account number is listed on your check or on your money order and send your payment to:

Loxahatchee River District
PO Box 8800
Jupiter, Florida 33468-8800

In Person: Pay in person with a check, money order, cash or credit/debit card at the Loxahatchee River District office at 2500 Jupiter Park Dr.Jupiter Florida 33458. Payments are accepted Monday through Friday from 8:30 am to 5:00 pm.

Payments may also be left in our drop box which is accessible while the gate is open 7:30 AM to 5:15 PM.

Administration Building
2500 Jupiter Park Drive
Jupiter, FL 33458

What information do I need to register my account online? Answer: To create a new account, you will need to enter the following information:

  • • Account Number
  • • Zip Code

I forgot my User Name.Answer: Please click on the “Forgot your User Name?” link on the Secure Client Log In screen. Enter your email address and click “Retrieve User Name” to retrieve your user name via email.

I forgot my password.Answer: Please click on the “Forgot your Password?” link on the Secure Client Log In screen. Enter your user name and click “Reset Password” to receive a temporary password via email.

How can I view my payment history information online?Answer: To view a copy of the previous payments processed by First Billing Services, choose the “Account History” option on your home page. You can email or print receipts from this location.

How can I register more than one account under the same username?Answer: Register one of your accounts using the “Register” tab from the Secure Client Log in screen. Click on “Manage Accounts” to add additional accounts to your username. Once the additional accounts are registered, navigate the accounts using the quick drop menu on the top right side of your screen.

How do I remove an account from my username?Answer: Click on “Manage Accounts” to remove an account from your username. Simply click on the delete button of any accounts you wish to remove.

Payment Portal Support
For help logging in, making a payment, or using an automated service
(855) 270-3592
Customer Service Hours
Monday - Friday: 8:00AM - 6:00PM
all times are Eastern Standard Time

Account Support
For utility-related problems or questions about your invoices

Account Questions?

Contact the Loxahatchee River District
Customer Service
(561)747-5700 Option 2
Monday - Friday: 8:30AM - 5:00PM

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